01 / Policy overview
First, identify which way you're receiving email
This policy applies to the temporary inbox, forwarding aliases, online archive and account verification features offered at https://tenminbox.com. It explains how these features use information about you. For rules on using the service, see the Terms of Service.
Using a temporary inbox doesn't require a real email address or a forwarding account. To use email forwarding, you must verify a real email address that can receive a verification code. That address is also where alias messages are forwarded. The credentials for these two services aren't interchangeable.
This policy doesn't present unconfirmed vendors, backend cleanup processes or data collection practices as established facts. If you have questions about specific processing, contact us using the details at the end of this page and say whether it concerns a temporary inbox or a forwarding account.
02 / Data and purposes
Each type of information supports a specific feature
To provide login, email reception, forwarding and archiving, the service needs to process relevant email addresses, verification details, settings and message content. The table below explains how each feature uses this information. Spam filtering doesn't mean the service never handles email data.
Forwarding aliases can reduce how often you give your real email address directly to websites, but that doesn't mean Tenminbox doesn't know where messages are forwarded. If an email contains your name, an order or a verification code, that information is also handled as part of the relevant inbox or archive process.
| Information type | Purpose | What you should know |
|---|---|---|
| Real email address | Send login verification codes, identify your forwarding account and receive messages sent to your aliases. | Use an email address you control. Temporary inboxes don't require one. |
| Verification codes and details | Verify that you control the email address. If you enable two-step verification, also verify the code generated by your authenticator app. | Never share verification codes. They aren't a way to grant others access to your inbox. |
| Aliases and settings | Link aliases to your account, manage whether they're active, and control whether future messages continue to be received and forwarded. | Manage aliases in the dashboard. Disabling an alias won't recall messages already forwarded. |
| Message content and delivery details | Display the sender, subject, time and message body; receive and forward messages, filter spam and archive messages online. | The forwarding archive includes blocked messages. The 30-day archive period doesn't apply to temporary inbox messages. |
| Browser access credentials | Restore your account session or temporary inbox access, and authorize the related viewing and management actions. | Keep credentials private. Other people may be able to access browser storage on a shared device. |
Don't use a temporary inbox for long-term account recovery details or sensitive files you need to keep permanently. For a one-time verification code, use a temporary inbox. To keep receiving notifications, read about logging in to and managing email forwarding.
03 / Temporary inbox limits
Addresses expire; keep your access credentials safe
A temporary inbox uses access credentials to authorize receiving, reading and managing messages; it doesn't require signing in with a real email address. Anyone with valid credentials may be able to access the inbox, so don't share them, browser storage contents or request URLs that contain credentials.
New addresses are valid for 3 hours by default. Each renewal adds 3 hours, up to a total of 24 hours. Check the actual expiry time shown in your inbox. Changing your address creates a new inbox and invalidates the old one. Save anything you still need from the old inbox before changing or destroying it.
Once an address expires or an inbox is destroyed, you shouldn't rely on the original link to access its messages. A product-level expiry or deletion isn't a promise that all underlying storage is completely erased at the same moment. This policy doesn't guarantee unconfirmed backend deletion times.
Don't use a temporary inbox for account recovery
For password resets, order records or important notifications you need to keep receiving, use an email address you can control over time or consider whether a forwarding alias is suitable. Save any codes or text you need from temporary messages promptly. Closing the page, clearing browser data or losing your credentials may prevent you from accessing the inbox again.
You can return to the temporary inbox to check how much time is left. Before you continue, confirm the current address so you don't enter an old one in a new registration form.
04 / Forwarding and retention
A 30-day archive doesn't mean we control every copy
After verifying a real email address, you can manage up to 100 forwarding aliases. Regular messages sent to an alias are forwarded to that address and kept in the online archive for 30 days. Blocked spam is archived too, so you can check for messages that may have been blocked by mistake.
The 30-day period applies to each message received through the forwarding service; it doesn't restart when you log in. Online archive messages are deleted when the period ends and can't be recovered. Save anything you need to keep elsewhere before then.
| Item or action | What happens in the service | What doesn't happen |
|---|---|---|
| Temporary inbox | Valid for 3 hours by default, renewable up to a total of 24 hours. After expiry, don't rely on the original inbox to receive messages. | It doesn't become a 30-day online archive, and expired messages aren't guaranteed to be recoverable. |
| Forwarded message archive | Each message is kept online for 30 days, including blocked messages, then deleted. | It doesn't extend how long messages remain in your external email account. |
| Disable an alias | Future messages are no longer forwarded. New messages received while the alias is disabled are discarded. | Existing online archive messages aren't deleted. The archive can't recover messages received while the alias was disabled. |
| Delete an alias | Removes the alias settings, so you can no longer use that alias for forwarding. | This doesn't necessarily delete all past messages. Check the archive separately. |
| Delete a message or clear the archive | Deletes the selected online records from the service. Deleted content can't be recovered. | This doesn't recall copies already delivered to your real email address or delete copies held by the sender. |
| Log out of your account | Clears the account login credentials and email address saved in the current browser. | It doesn't automatically disable aliases or delete the online archive, and it doesn't close your account. |
If you want to stop messages from a particular sender, first disable the relevant alias in the Forwarding Dashboard, then decide whether to delete the archived messages. To remove messages already forwarded to your real email address, you must also delete them from that mailbox. Deleting them from the Tenminbox archive doesn't do this for you.
05 / Browser credentials and security
Session recovery is convenient, but protect your devices
Your account login credentials and email address are saved in the current browser's local storage to restore your session and authorize dashboard requests. Temporary inbox credentials are also saved in the browser so you can reopen the inbox later. They are separate from your account login credentials.
Logging out of your forwarding account won't destroy a temporary inbox or log you out on other devices. Clearing browser data may remove your temporary inbox credentials from this device, but it doesn't submit a request to destroy or delete anything on the server.
On shared devices, finish up before you leave
After using email forwarding, log out. When you're done with a temporary inbox, destroy it if you no longer need it, and don't leave screenshots or copied verification codes behind. Never send anyone your login credentials, temporary inbox credentials or authenticator key. Two-step verification doesn't replace protecting devices where you're already signed in.
Optional two-step verification for added login security
You can start setting up two-step verification in the dashboard. Scan the QR code with a mobile app such as Google Authenticator, Microsoft Authenticator or 1Password, then enter the 6-digit code it generates to confirm activation. The QR code and manual setup key are sensitive; store them securely and don't display them publicly.
After activation, you'll need an authenticator code as well as email verification. Starting setup doesn't mean two-step verification is active; check the status confirmed in the dashboard. You can log in or open the dashboard to check your settings.
06 / Requests and contact
Actions you can take yourself and requests that need our help
In the temporary inbox, you can delete individual messages or destroy the inbox. In the Forwarding Dashboard, you can disable or delete aliases, delete individual archived messages or clear the archive. Deletion is permanent, so check what you're deleting first. Disabling an alias and deleting past messages are different actions.
For other privacy requests, email support@tenminbox.com. Include the request type, the account email address or alias involved, and an approximate time that will help us locate the issue. To prevent impersonation, we may need to verify that you control the relevant email address or account. Don't include verification codes, full access credentials, authenticator keys or unrelated sensitive message content.
We don't currently describe one-click account closure or self-service data export as available features. If your request can't be handled using the existing dashboard options, contact support first to confirm what we can do. This policy doesn't promise unconfirmed processing times, recovery capabilities or underlying data deletion times.
Make your request clear
We recommend using “Privacy request” as the subject line. In the message, specify whether your request concerns a temporary inbox, forwarding alias or online archive, and describe what you'd like us to do. We'll let you know what information we need next.
The date at the top of this page identifies the current policy version. Check this page again before using the service. If something here doesn't match what you experience, tell support which page and situation you're referring to.